Support Agent (m/f/x)

You have communication skills, a nice voice and you like to communicate via email, chat and phone? If you like to speak with customers and explain them how our services work and if you are able to give them a good feeling talking to you, then you are right with us.

Your role

As a support agent you write with our customers via a ticket system and you also talk to them on the phone. You communicate internal via chat and our management system. You create pre defined templates and you maintain our knowledge base and documentation.

You bring with you

  • Perfect romanian in writing and speaking
  • Fluently english (our internal communication and documentation is in english)
  • Relevant technical education, training or equivalent experience with web hosting
  • Communication skills
  • A nice and friendly voice
  • The ability to learn online
  • The ability to work with online documentations
  • Understand processes
  • Basic knowledge of domains and web hosting
  • Enthusiasm and passion for the internet

What’s waiting for you:

  • Answering tickets of our customers
  • Managing the communication via our ticket system
  • Phone calls where you can talk with customers
  • A deep insight into the web hosting business
  • A well structured and organized documentation
  • A nice office with Apple Environment (you will work on an iMac)

Your Benefits:

  • Continuous training (conferences, workshops)
  • A professional, communicative work environment and short decision-making processes
  • A demanding job in an internationally oriented company
  • An appreciative and cordial cooperation with a great spirit
  • Flat hierarchies and no dress code
  • Possibility to become a team lead
  • Possibility to become a system administrator
  • Building a team from the scratch and beeing part of a growing company

Job Location:

  • Romania, Baia Mare, Maramures

Company details

We are an Internet Company, offering classical Shared Web Hosting, VPS, Domain Registration and managed Servers. Virtexxa is the operator of the brands ihost24.com and Everymail.Net. ihost24.com represents our classical Shared Web Hosting and our automated Domain Registration. Everymail.Net is our Mailservice for businesses as well as for end users. We have romanian clients, as well as international clients and we operate managed servers for web agencies.

If you want to apply for this job please send your PDF application by email to: join (at) virtexxa.guru and use the title of this job ad as subject.

Please note: We accept applications in PDF format only.